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Terms and Condition

By registering a Learnext account you agree to accept our terms and conditions of use.

Our Service

Our service is to facilitate online language training between registered language teachers and registered language students. All users agree that Learnext or any employee of Learnext is not responsible for the provision or quality of any service provided by a language teacher to a language student, and that the web site functions solely as an intermediary between registered language teachers and registered language students.

All registered language students agree to Learnext acting as agent for them for the purpose of booking lesson time with a language teacher. Language teachers and language students contract directly with each other with Learnext facilitating the transaction on the part of the language student.

General Terms-All Users

These terms and conditions may be changed at any time. Your use of Learnext will be deemed to constitute acceptance of any variation of these terms and conditions.

All users are responsible for the content and accuracy of any information supplied by them. All users agree to release Learnext from any claim, demands and damages of any kind which arise due to reliance on inaccurate information held on the Learnext web site, systems and supporting infrastructure.

All users agree to release Learnext , its officers, directors, employees, agents, affiliates and third parties, from any liability for loss arising from the use of Learnext.

All users agree to release Learnext , its officers, directors, employees, agents, affiliates and third parties, from any liability, resulting from the acts or omissions of other users (including unauthorized users, or "hackers") of Learnext.

Learnext reserves the right to close the account of any user for any reason. No refund, payment or compensation of any kind will be made to a user whose account has been closed due to breach of these terms and conditions.

General Users Responsibility

All users agree not to publish or place computer code of any kind on Learnext without our express permission.

All users agree not to distribute or share their account login details.

All users certify that they can form legally binding contracts under their applicable law.

Users must not use copyright material, trademarks or other protected proprietary information in any way without the written consent of the owner of such material.

Student Registration

The creation of a student account requires you to provide personal information. All language students agree to the use of their personal information in accordance with the web site privacy policy.

Tutor Registration

The creation of a tutor account requires you to provide personal information and create a personal tutor profile. All language teachers agree to the use of their personal information in accordance with the web site privacy policy.

Student-Booking and Payment

All language students must book lesson time with a registered language teacher through their Learnext account. Students must select available lesson time from a language teacher's work planner and make payment of all fees necessary to complete our booking process. Language students are liable directly to the language teacher concerned for the total published fee per lesson, less any amount already paid to Learnext. Any action or communication by a language student with the objective of avoiding our fees, our booking process or to arrange lessons outside of Learnext, is strictly prohibited and will result in the closure of the account of the student and teacher concerned and legal action taken for the recovery of monies deemed owing.

reserve the right to alter or amend our fees at any time. All prices displayed publicly on Learnext are inclusive of all fees.

Student-Refunds,Cancellation and Rescheduling

Students may reschedule or cancel a lesson through their account up to 24 hours before the lesson is due to commence.

No refund of fees paid will be made for lessons cancelled by a student. Where a student cancels or fails to attend a lesson, they shall remain liable to the language teacher concerned for the total published fee per lesson, less any amount already paid to Learnext.

Where a language teacher cancels a lesson, students shall be entitled to a full refund of any payment made for that lesson.

Teachers General Terms

All registered language teachers agree that the contract for the provision of language training services is between themselves and a registered language student, and that they are solely responsible for the delivery and quality of any service they provide to a language student, and for invoicing a language student for the total published fee per lesson less any amount already paid to Learnext. All registered language teachers agree that Learnext, or any employee ofLearnext is not liable for any amount a registered language student fails to pay them.

. All language teachers warrant that they are self employed and responsible for all income tax and other taxes which they should properly account for under the tax jurisdiction applicable to them.

All registered language teachers certify that they can request and receive funds using PayPal in their country of residence.

Only approved language teacher profiles will be listed on Learnext. The account of any language teacher which contains an unapproved profile may be closed at any time.

Verbal Planet acts as agent to a language student for the purpose of booking lesson time with a language teacher. Any payment made by Verbal Planet to a language teacher in respect of a lesson with a language student is a disbursement made by ourselfs acting as agent for the language student and as such is outside the scope of VAT.

Teachers Booking Complince

All registered language teachers must ensure students book lesson time through their Learnext student account. Students must select available lesson time from a language teacher's work planner and make payment of all fees necessary to complete the booking process.

Any action or communication by a language teacher with the objective of enabling a student to avoid our fees, negotiating fees, or arranging lesson time with a student outside of Learnext, is strictly prohibited and will result in the closure of the account of the student and teacher concerned and legal action taken for the recovery of monies deemed owing.

Teachers Provision of Analytics and Feedback

All language teachers agree to complete feedback and analysis for a language student following each lesson through their Learnext teacher account. We reserve the right to close the account of any language teacher who does not complete analysis for their student following each lesson.

Teachers Cancellation Policy

Language teachers may cancel a lesson up to 24 hours before the lesson is due to commence. Where a language teacher cancels a lesson, any payment made by a student directly to a teacher must be refunded in full.

Teachers Credit Balance

When booking lesson time students may choose to pay the full lesson price in advance or make only a part payment. If a student pays the full lesson price in advance, we will collect your lesson fee and credit your account. You can request payment of your credit balance at any time subject to the minimum value of 10.00.

Following a request for payment we will pay your credit balance to your nominated PayPal or Skrill account within 30 working days.

Under common law we have a duty not to facilitate fraud. Payment of a credit balance will not be made in any circumstances where we have reasonable grounds to believe that the purchaser’s payment was fraudulent, made without their consent, or where we have received notification from PayPal as our payment processor that the purchaser did not authorise the transaction.

In such circumstances payment of a credit balance will only be made once PayPal as our payment processor has confirmed the legitimacy of the transaction or 180 days since the original transaction date have expired and no transaction dispute has been raised by the purchaser within that time period. We reserve the right to deduct from a tutor’s credit balance the value of any transaction where we have reasonable grounds to believe that the purchaser’s payment was fraudulent, made without their consent, or where we have received notification from PayPal as our payment processor that the purchaser did not authorise the transaction.

Communication Between Users

Learnext andLearnext reserve the right to monitor communications between users. All users consent to the monitoring of communication, via any of the functions we make available, for the purposes of protecting the integrity and security of Learnext, protecting users from abuse, detecting fraud and attempts to avoid our fee structure.

Use of Zoom

All users acknowledge that neither Learnext norLearnext is responsible for the quality of the Skype interface or the quality of communications between users using Skype.

Reporting Problems and Dispute Resolution

Where there is a dispute by a registered language student over the performance, quality, duration or any other matter with respect to a language lesson or associated service delivered by a registered language teacher, a student has 24 hours following the lesson to report the problem using the lesson dispute function of their account. Any lesson which is not disputed within 24 hours using the correct procedure will be deemed successful and complete.

Where a lesson is reported within 24 hours using the correct procedure, all users agree toLearnext acting as arbitrator between the language student and language teacher concerned. All users accept that the decision ofLearnext will be final and binding on both the language student and language teacher.

Our Responsibility To You

All users agree that performance of Learnext andLearnext’s contractual obligations to registered language students and language teachers in respect of any individual lesson will be deemed complete by notification of the details of that lesson to the relevant language teacher and language student concerned via their respective Learnext accounts.

Our service is on an "as is" basis without any guarantees, warranties or conditions of any kind.

Learnext andLearnext disclaim any implied warranties relating to the merchantability of our sercice or its fitness for a particular purpose. Neither Learnext, norLearnext warrant that your use of our service will, be secure, uninterrupted, error-free, meet your requirements or that any defects in Learnext will be corrected.

Account Closure

Language teachers may close their account at any time subject to the completion of any outstanding lessons.

Language students may close their account at any time but shall remain liable toLearnext and any language teacher for any unpaid lesson fees.

Miscellaneous

Learnext is owned and operated by Learnext; Registered in England & Wales; Company No. 5601791; Registered office: Old Beams, Northwood Lane, Cheshire, United Kingdom.

Law and Regulations

These terms and conditions shall be governed by the laws of England. The provisions of this agreement are severable. If any provision is held to be invalid or unenforceable, that provision may be removed and the remaining provisions will be enforced.